1. Overview & Immediate Digital Provisioning
Ramatkal provides real-time AI speech-to-text transcription, multi-speaker diarization, and deal intelligence summarization.
Upon subscription activation or renewal, computational and storage resources (Cloudflare R2 dedicated volume storage and high-performance cloud AI inference pipelines) are immediately allocated to your workspace. As a result, subscription fees and consumed tokens are generally non-refundable once the billing cycle has begun.
2. Subscription Cancellations
- Cancel Anytime: You can cancel your subscription at any time without penalty via your web billing settings (Paddle Customer Portal) or through your Apple App Store / Google Play subscription management screen.
- Active Period Access: When you cancel, your subscription remains active until the end of the current paid billing period. You retain full access to your token balance and features until the expiration date.
- No Pro-Rated Charges: Cancellations prevent future renewal charges but do not yield pro-rated refunds for unused portions of the active billing cycle.
3. Platform Purchases (Apple & Google Play)
For subscriptions and purchases initiated through the iOS App Store or Android Google Play Store, billing and refund requests are governed strictly by the respective platform terms:
- Apple App Store: Refund requests must be submitted directly to Apple via reportaproblem.apple.com.
- Google Play Store: Refund requests must be submitted via Google Play support within their specified window.
4. Web Purchases via Paddle
For subscriptions billed through our merchant of record, Paddle, you may request a refund within 14 days of the initial transaction if you experienced severe technical malfunctions or service failure that our engineering team was unable to resolve.
5. Technical Errors & Token Compensation
If a technical error or unexpected pipeline failure causes a meeting recording to fail while deducting seconds or tokens from your account balance:
- Contact our team promptly at support@ramatkal.com.
- Provide your account email and the recording identifier.
- Upon verification, our support team will promptly re-credit replacement tokens to your workspace balance.
6. Contact Us
For all billing inquiries or refund assistance, contact us at support@ramatkal.com or visit our Support Page.